“PyxisCare didn’t just help my dad as he transitioned towards end-of-life-care, they cared deeply about my and my mom’s well-being. They supported our entire family holistically, finding solutions and helping us to understand our options and make the best decisions.”
My dad lived a great life but like most of our parents, had normal complications as he aged. That is, until he started exhibiting signs of dementia. My mom was able to take care of him at the beginning, but soon his symptoms worsened to the point that he started acting aggressively towards her. He wouldn’t let her help him, and for her safety, my mom moved into a hotel. At this point we were clearly in crisis.
I realized I needed immediate answers to help both of my parents, but as a business executive I couldn’t stop working to care for my dad, and I didn’t have time to research all the possible options that could help them. A friend referred me to PyxisCare for assistance. I needed to meet with them immediately and get started – and didn’t have time to stop for an in-person meeting. We met virtually and during their initial assessment, they asked about my dad’s diagnosis, his medical history, financial limitations, insurance options, and my mom’s ability to care for my dad. We enrolled in PyxisCare Anywhere on the spot because we needed maximum flexibility.
As a Veteran in his mid-80s, I knew my dad was eligible for VA benefits and Medicaid, but I did not know how or who to contact to get these benefits started. To complicate matters, my dad’s Veterans records were stored inside a VA facility in St. Louis that had been destroyed by a fire. The PyxisCare team had experience accessing hard to reach records and initiating the benefits he deserved. They oversaw the complicated process and paperwork required between the Medicaid office and the VA.
As a daughter, it was my responsibility to help my parents, but I was losing sleep and going in circles trying to figure it out on my own. PyxisCare understands that getting answers is more complicated than just making one phone call, and sometimes you must dig deep to find solutions. They partnered with me, advising and aiding me step-by-step what I needed to do next as we moved closer to getting my dad the help he needed. They explained everything along the way, such as how an ombudsman can help, where do we get information, what documents do I need to gather, and more. They listened to me, helping to ease the stress and emotions I felt as I watched my dad’s health fail. And all of the support was provided virtually by zoom and over the phone.
With the support of PyxisCare Anywhere, we untangled his benefits and used Medicaid and VA to pay for a quality facility to care for him. Mom moved back into house and started focusing on her own health. Dad went into hospice and soon passed at the facility – his dignity intact with the support from the PyxisCare team. It was not a heavy lift for PyxisCare, but for me it was everything for them to support me when and where I needed their help most. Their care and service gave me peace of mind as I moved through this important life transition of losing a parent.
PyxisCare didn’t just help my dad as he transitioned towards end-of-life-care, they cared deeply about my and my mom’s well-being. They supported our entire family holistically, finding solutions and helping us to understand our options and make the best decisions.