“I find the greatest joy when I see a family so grateful after they receive the resources and support that PyxisCare offers. I make it my job to make sure they get what they need.”
When a family first calls PyxisCare Management for help, they will likely hear the clear, kind voice of PyxisCare’s Relationship Manager, Nicky H. We sat down with Nicky as she explained how she supports clients with their medical, environmental, financial, psycho-social, and legal needs.
Tell us about your role at PyxisCare . I serve as a liaison between the services our company provides and the client. When I chat with a family, I first listen and understand their needs. Sometimes families come to us in crisis, and they need emotional support in addition to the health-related services they receive. We are sometimes contacted for assistance with a less urgent need, such as planning for future healthcare decisions or making a long-term plan for living and estate planning. It’s my responsibility to ensure all their needs are met by the right expert on the team.
How does your position work with the rest of the PyxisCare team? After I meet with a family, I explain the full range of resources available to them, and then I collaborate with our team to tailor services for their specific situation. For example, do they need legal support or help managing a chronic illness? What benefits such as Medicare and disability are available? We offer benefits analysis, end-of-life care, psycho-social support, and much more. With my experience, I can assist parents seeking guardianship of their special needs child when they turn eighteen. PyxisCare offers holistic solutions to often complex situations.
Tell us a bit about your background and what lead to you to this position? I discovered my love for helping people when I was in the second grade and sat next to a girl with downs syndrome on the school bus. No one wanted to sit with her. But I did, and we developed a beautiful relationship that fueled me to advocate for people who struggle to advocate for themselves.
After graduating from high school, I earned triple degrees in speech pathology, audiology, and neuroscience. I became a speech pathologist right after college, working hands-on with individuals from birth to end-of-life. Later, I geared my skills to becoming a special needs teacher for kindergarteners through 12th graders. Helping families fills my heart and after the students graduated, I would stay in touch. My role as the Relationships Manager allows me to continue supporting families after a student turns 18 and their needs change. For example, do they need a special needs trust? What support services, such as housing, jobs and social activities are available to the individual? It’s rewarding to help a client navigate the complexity of caring for a special needs family member, but I find the greatest joy when I see a family so grateful after they receive the resources and support that PyxisCare offers. I make it my job to make sure they get what they need.