“As a client service coordinator, I work with our nurses to ensure we deliver on our wholistic care plans. Whether it’s house maintenance, deciphering medical benefits, helping translate for Spanish-language preferred clients, or finding a doctor with a certain specialty, I meet clients where they are.”
–Beatriz S., Client Service Coordinator
Welcome to our new bilingual client services coordinator, Beatriz S. She comes from a strong background of serving others and will be working closely with the PyxisCare team to meet the needs of our clients and families.
Tell us about your position at PyxisCare. I am a client service coordinator. Through a relationship with our clients, I help them determine what services they need, and I do the research and get the services in motion. The nurses on our team support clinical care and medical planning, and my role is assisting with the execution of the wholistic plan. Whether it’s related to house maintenance, deciphering medical benefits, helping translate for Spanish-language preferred clients, or finding a doctor with a certain specialty, I meet clients where they are.
A recent client needed help finding services covered by Medicaid. We looked at options available to allow her to stay home. Could she get transportation? How many hours could home health care come to her house? Was she eligible for physical therapy, occupational therapy or other medical treatments? I outlined and confirmed all the options available to her.
How does your position partner with the other team members at PyxisCare? The nurses at PyxisCare consult with the family first, and then I work directly with the clients on non-clinical issues. I work with families all over Texas and I meet clients in person or on Zoom if that’s a safer option for them. The nurses and I collaborate to provide our clients the highest level of service and expertise. The PyxisCare staff goes above and beyond for their clients and I am excited to be part of this team.
Tell us about your experience that brought you to PyxisCare. My life-long passion for helping others has led me to a variety of service-oriented roles as an adult. My career includes serving in the Navy, raising children while studying criminal justice in college, and working for an immigration law firm as a translator. I’ve also worked in our family insurance business, and prior to joining PyxisCare, I helped families as an employee with Child Protective Services.
At CPS I worked as an eligibility specialist and investigator. As an eligibility specialist, I processed applications to determine what services were available to our clients, which was excellent preparation for doing quick research to find creative solutions for people in need.
What unique skills do you bring to PyxisCare? Persistence, perseverance and grit are qualities I’ve acquired throughout my career, in every position I’ve held. I bring these skills and much more to our PyxisCare clients.
When I meet a new family, I approach them with an open mind, compassion and curiosity. I love learning their stories and it doesn’t matter what their background is or where they come from; I treat everyone the same. I dig deep to meet our clients’ needs – I will find a solution to make their lives better. And if can’t find the answer right away, I will keep working until I find the answer.
I also speak and write Spanish and I have provided translation services in most of my jobs. Growing up, my mom instilled the value of serving others. I was often asked to translate for family members. Serving others comes easily to me – it’s part of my DNA. I am excited to serve alongside the PyxisCare team.