When Help Arrives: A Love(s) Letter to Customer Service
One of my favorite things to talk about is self-care. I mean, I talk about it a lot. At leadership events, as a mentor, [...]
The “Care Economy” Should Companies Really Care?
From my point of view, the short answer is YES. And the good news is that many are beginning to incorporate “Care Ec [...]
The Self Care Trend: Is It Working?
No doubt about it, the self-care trend is on the rise. Just this week I received an invitation to a conference educating [...]
The Longevity Economy
Putting “longevity” and “economy” in the same sentence may sound like the start of a great joke. Our bouncing ec [...]
Feeling Squeezed? Explaining the Sandwich Generation
The “Sandwich Generation” is one of those terms that shows up and gains traction because it perfectly captures the s [...]
From Tipping Point to Turning Point
Two of the most common words that we hear in client interviews and as we begin engagements with individuals and companie [...]
Am I a patient or consumer?
The media and the services industry are flooded with articles and discussion forums with titles like “The Dawn of Heal [...]