“I can authentically say this is the best job I have ever had because I can see results with clients every day. Helping these families manage their struggle brings me great joy. I take pride in making their lives better.”

I have spent my career taking care of people in every way I could—clinically as a nurse–but also by providing compassion and empathy to people who need support. My early interest in science, anatomy and physiology led to volunteering at a hospital in high school, then to nursing school and clinical practice for over a decade.

The next logical step for me was case management so I went to work for a large insurance company helping people gain access to benefits. This gave me a deep knowledge of how to help consumers and patients navigate their insurance limitations. I understand policies and can educate and inform on how clients can make the most of those benefits, plus how they can augment their plan to ensure they get the services they need. It’s an important viewpoint and I’m happy to offer this expertise.

My next position as a Registered Nurse Life Care Planner was focused on developing and facilitating care plans for people with catastrophic injuries. This was intense and rewarding, but I found myself behind a desk writing reports more often than being with the patients I was advocating for.

So, I joined PyxisCare a couple of years ago, hoping I would be able to use my clinical degree to make real change for individuals. Hoping I could use nursing skills and creativity to address the whole person–to advocate, to heal, and to work as part of a team of other committed professionals.

That leads me to now, and a story I’d like to share, that makes me smile every day. One of my clients was in a devastating car accident that left him with a significant brain injury and left most of his family deceased. It was an unspeakable situation, with too many complex issues to count—emotional and physical pain with a life-long recovery horizon, financial and legal strain, and a home that could no longer accommodate his many physical challenges.

His stepfather stepped in to take care of his most urgent needs but realized that his stepson was languishing at home with no stimulation. The client was being fed, cared for, and had a safe, accommodating place to live, but seemed to be regressing. His guardian knew he should be doing more but was overwhelmed with trying to understand the options. Fortunately, he was referred to PyxisCare for an assessment on how he could improve his stepson’s situation—so that he could still have a rich and full life despite his challenges.

Several months later, we’ve reached a wonderful milestone in our journey with this inspiring client. We were able to define additional therapies and clinical support they needed, as well as educational and occupational stimulation. Today, he is serving as a mentor to other young people who have similar intellectual abilities. He is taking cooking classes and water aerobics therapy to help with mobility. Within a few months, we have been able to help him gain more independence than he has ever had—he is even considering a move to an independent living facility where he can discover even more and have a long-term living space with peers and friends.

To me, this is what success looks like. For me…and most importantly for the client. He has a long road ahead but is well along the way to building a sustainable and happy life.

I wish I could share every story like this, because they warm my heart and lift me up. Working at PyxisCare uses the skills I’ve built for years but also keeps me in the field, working directly with people and families who are collaborating to create a better life for someone.

And that’s why PyxisCare is the best job I’ve ever had.

Rene L., PyxisCare Nurse Client Advocate
Registered Nurse

“Our work touches not only the client, but the whole family. We have the ability to positively affect an individual’s health, but also the well-being of everyone in their lives.”

My life experiences help me help others every day. I firmly believe that experience and compassion make the difference at PyxisCare.

I’ve been a registered nurse for over 12 years and am licensed in three states. As a nurse client advocate, I have to quickly build relationships and trust so I can best support client wishes. Through experiences at hospitals, geriatric dementia units, mental health facilities and hospice, it’s been easy to personally relate to any situation with a client.

I was blessed with a hearing-impaired child and have a special place in my heart for parents who are doing the best they can for children with challenges. It’s difficult for someone with no experience in benefits management and medical diagnosis to find their way. And that’s where I step in.

A few years ago, I lost my husband and my mother within months of one another. It was devastating, but that experience helped me deeply understand the challenges of navigating illness and our healthcare system. One of my specialties has become crisis intervention for families who are coping with significant and escalating life changes. I spend time at hospitals and facilities advocating for clients. It’s one of the most rewarding aspects of my job, to support a family though their toughest times.

Of course, the biggest difference is that you’re not providing direct care, but you’re influencing the full spectrum of their care. Especially with clients who are not in crisis but are proactive in their holistic wellness.

It’s my job to help people think about their next steps whether those steps are toward wellness or toward quality of life planning decisions. I like to think of myself as a “Healthcare Quarterback,” and I couldn’t have chosen a better way to help people.

Angela W., PyxisCare Nurse Client Advocate
Registered Nurse

“This is a dream job for a nurse who wants to provide a high level of attention to clients and work as part of a team to make their lives better. The accountability I have for my clients and their families is what keeps me motivated.”

I’ve always wanted to be a nurse.

I love helping people be their best. My early goal was to be a nurse administrator, so I continued my education and spent years in administration overseeing other nurses in their clinical and professional practice.

After a few years though, my personal interactions with patients were fewer and fewer. I found myself missing the relationships that were built, but didn’t want to go back into a hospital environment.

At PyxisCare, I am able to address a client’s full scope of care. I’m not just seeing them in a clinical environment. As part of the relationship, we take every client through a risk assessment so I have a 360 view of what they need clinically, emotionally and with day-to-day support.

It’s important for me to know that I’m helping clients think about their health on a global level, but also ensuring they get the personal attention they deserve as they maneuver next steps.

This is a dream job for a nurse who wants to provide a high level of attention to clients and work as part of a team to make their lives better. The accountability I have for my clients and their families is what keeps me motivated.

This is a career that requires imagination and creativity to solve problems and work through complex issues. I love working with people who value the expertise that PyxisCare brings to the table—because of our training and because of our passion for what we do for people.

Jessica R., PyxisCare Nurse Client Advocate
Master’s of Science in Nursing, Registered Nurse
Nurse Executive Advanced-Board Certification (NEA-BC)