When Help Arrives: A Love(s) Letter to Customer Service

One of my favorite things to talk about is self-care. I mean, I talk about it a lot. At leadership events, as a mentor, [...]

Meet the team: Nurse Client Advocate Rene L.

“I can authentically say this is the best job I have ever had because I can see results with clients every day. Helpin [...]

The “Care Economy” Should Companies Really Care?

From my point of view, the short answer is YES.  And the good news is that many are beginning to incorporate “Care Ec [...]

The Self Care Trend: Is It Working?

No doubt about it, the self-care trend is on the rise. Just this week I received an invitation to a conference educating [...]

Meet the team: Nurse Client Advocate Angela W.

“Our work touches not only the client, but the whole family. We have the ability to positively affect an individual’ [...]

The Longevity Economy

Putting “longevity” and “economy” in the same sentence may sound like the start of a great joke. Our bouncing ec [...]

Feeling Squeezed? Explaining the Sandwich Generation

The “Sandwich Generation” is one of those terms that shows up and gains traction because it perfectly captures the s [...]

From Tipping Point to Turning Point

Two of the most common words that we hear in client interviews and as we begin engagements with individuals and companie [...]

Meet the team: This Business is Personal

These days, every CEO and management expert says that “people” or “employees” are the key to success. It’s pra [...]

Am I a patient or consumer?

The media and the services industry are flooded with articles and discussion forums with titles like “The Dawn of Heal [...]

Meet the team: Nurse Client Advocate Jessica R.

“This is a dream job for a nurse who wants to provide a high level of attention to clients and work as part of a team [...]